CUSTOMER INFORMATION

Paying Your Rent

Rent is charged inI advance on a four weekly basis.  This allows tenants the flexibility to make payment either weekly, fortnightly or four weekly.

Click here to download your 2008 rent payment calendar

Applying For A House

C.T.H.A. has a variety of types and size of houses, located throughout Castlemilk and Carmunnock.  Our properties are allocated using a points based system.  Our waiting list is tied to Glasgow Housing Association Allocations System, therefore you can apply for a house in most areas of Glasgow.

The first step in applying for housing is the completion of a Housing Application form which is available from our office.  We would always recommend that you call to the office to complete an application form as our officers can offer help and advice to you when completing it.

When calling to complete a form you should bring at least two pieces of documentation to prove your identity and current address e.g. Driving Licence, Passport, Benefits Letter or Utility Bill.  What we require is proof of your name, address, national insurance number and your household composition.

Making a Complaint

C.T.H.A. aims to provide you with the highest standard of service at all times.  However, if you have a complaint or if you are disappointed with our services, we ask that you consider approaching us on an informal basis and give us the opportunity to resolve the matter.

If you are not satisfied with the way we have tried to resolve your complaint, you can take this further through our Complaints Procedure. Please click here to download our Complaints procedure information leaflet.

Please click here to download and access our Complaints Policy information leaflet.

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Customer Service Charter

C.T.H.A. Customer Service Charter sets out the standards that C.T.H.A. seeks to achieve in providing services to all tenants and service users who have dealings with the Association.

To access our Customer Service Charter please click here.

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Repairs and Maintenance

All repairs can be reported to 0800 595 595

The following services are provided for all tenants in accordance with our Repairs and Maintenance Policy.

Applying for Alterations or Adaptations to Your Property

Tenants may apply for permission to carry out alterations to their home.  An application form is available from our office.

Examples of alterations are:-

C.T.H.A. may approve or withhold permission for alterations or perhaps apply conditions for approval.  Permission will not unreasonably be withheld.

Do you have an existing Medical Condition?

If you feel that you require an adaptation to your home to support your quality of life there and help you sustain your tenancy then you can contact Social Work Services and request for an Occupational Therapist Assessment.

Medical Adaptations are in most instances subject to an Occupational Therapist referral to us for the work to be carried out. 

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